The Royal Crescent Hotel & Spa

Away from the buzz of Bath but yet only a few steps away, RCH demonstrates what 5 star service looks and feels like Superb food, great bedrooms and attentive and friendly service I will now be a regular visitor to RCH Cant wait until I return

Great location and wonderful staff but our room was not worth the price we paid even with an upgrade to a heritage room on arrival. I am sure if you pay top price for a suite in the main part of the hotel then it is amazing but the room we had was incredibly ordinary and not in the Grade 1 building. We have stayed in better rooms for a lot less.

I was enjoying my stay until i had to deal with my desire to use the toilet at 7 am in the morning. After a night out in bath city and a 6 hour rest. I woke Hoping to go to my toilet and relieve myself to find some other persons floating human poo blocked in my toilet. Knowing i never used the loo as I checked in and went out for the rest of the night to find it did not wish to flood my room. I had to use the public loo in the hotel in the basement. Very embarrassing and moreover the receptionist cared little offered no price of the 400 pound bill and talked to me like i should have expected the old pipework to not work, reached out to them prior to writing them seeking a partial refund based on my stay, was ignored. Not a happy client. Wont return, intend to speak about chargeback on my credit card due to this issue. The lack of concern and interest regarding this is the reason why I’m more annoyed as time goes on. They seem to think that house keeping leaving some one else’s human waste blocked in my toilet due to the buildings age is an acceptable reason

This was a perfect experience. The hotel is amazing. Food is delicious. Swimming pool and span/hammam facilities are great and everybody at the hotel was welcoming and ready to help. I highly recommend this hotel in Bath.

I specifically booked a room with two beds, but I was provided with a room that had only one bed and a camping mat, which they labeled as a folding bed. My 14-year-old, who is 5.5 feet tall, double not sleep there. To address the issue, they moved us to a different room with a sofa bed. While this was an improvement from the camping mat, it was still not a proper bed. Additionally, the change resulted in a downgrade because I lost the proper desk to work on, the WiFi didn't work well, and worst of all, the toilet was clogged. This situation completely ruined our long-planned vacation. We had been looking forward to this trip for a long time, only to be disappointed by the subpar accommodations and amenities provided. For the rates they charged, we expected a comfortable stay with proper beds and working facilities. Instead, we were given inadequate sleeping arrangements and faced issues with desk, parking, WiFi, newspaper, steamroom, toilet, etc. This experience felt like a complete rip-off.

As a local I have visited many lovely local spas and was very much looking forward to this one as part of a £160pp package. However the facilities at the spa are just not appropriate for spa days. With only 4 deck chairs and no limit on the number of visitors they let in we were left unable to relax and enjoy our time there. For a 5* hotel it is also poorly lacking in facilities. The changing rooms are more akin to a county leisure centre and the service is just generally not great. We saw many other people come in, look around and face similar issues. I’ve been to small spas before, but at these they booked just a few people in for each slot so everyone gets the experience they pay for. Sadly, it’s clear this hotel is just focused on making money at the expense of others. I have written to the spa to complain about our experience and the price we paid. The first response essentially said ‘it was a busy day and it’s a small spa’…. They clearly need to better manage the spa to avoid the same issues for guests every week but neither of these seem likely having read many previous reviews of the same issues. A very unimpressed customer

We has a Wonderfull stay recently at this hotel. The location is brilliant as are the staff and the quality/ experience. Would recommend and will be back. The tasting menu in the restaurant (and breakfast) was fantastic!

All round very satisfactory and enjoyable. We visited with Millie the Labrador who was well looked after, the lawn opposite and nearby park filled our mutual needs. The hotel staff and facilities including food and drinks were all first class.

what a lovely place - thoroughly to be recommended by us to anyone. Beautiful gardens and great rooms and a relaxing atmosphere. Friendly staff and a truly amazing location - couldn't be better for whatever your plans are in Bath

Excellent from start to finish. Concierge were great and charged the car for us, hotel room was wonderful and food was amazing. Spa and pool is nice and clean and all the staff were helpful. The only downside was that the front of the hotel currently has scaffolding on it which we didn't know about prior to visiting, however once through the door everything is perfect.